Delete my account and my data

1. Ask your employer (or whoever administers your CRM) to delete your user. That is the only permanent action.
2. Write to us in parallel at security@mail.actyve.ai with your account email address and your company name. We cut off access and confirm what has been erased.

What is deleted

• Your user profile: name, email, photo, role.
• Your sessions and connected devices (access is cut off immediately).
• Your preferences and your personal email templates.
• Your meeting recordings and their transcripts, which belong to you alone.

What is kept, and why

• Prospect records and the sales history: they belong to your employer, not to you. They stay in that company's CRM.
• The appointments and tasks you created remain visible to the company, without your name wherever that is possible.

Time frame

Access is cut off within 72 hours of receiving the request. Full erasure within 30 days, in line with the GDPR. You receive written confirmation.

Right away: you can disconnect a device yourself at any time from Settings → Connected devices in the application.

You do not have an account: your data was recorded by the company that contacted you. Send your erasure request to that company — the decision is theirs, and we act on their instructions.

If you do not know who to contact, write to us at security@mail.actyve.ai: we identify the company concerned and forward your request to them.

When erasure is requested, it covers your record, your opportunities, your tasks, your appointments and any meeting recording concerning you, in a single operation, and we provide proof of what was erased.

You may at any time lodge a complaint with the Belgian Data Protection Authority, Rue de la Presse 35, 1000 Brussels — dataprotectionauthority.be.